Episode 76 — Lessons from Disney: Systematic Magic with Vance Morris
- S2E76
- 1:24:12
- December 16th 2021
You can sprinkle pixie dust and hold your breath, or you can build a system to deliver a world-class experience for your customers. Stop waiting to exhale and step into The Boardroom with our guest Vance Morris. Vance shares his best practices for service businesses from his time at Disney operations. He’s going to clue you in on ways to set yourself apart from your competition. Hear how ownership mentality and employee engagement differ from Vance’s time while working with The Mouse.
You’ve thought about direct mail to grow your top line but have you tested it? Feel free to test it out at your expense, or learn from others’ experience in this Boardroom interview.
Lights. Camera. Action. The service industry puts all employees on stage. One bad act can shine a bad light on your business. It’s time to create a script for your technicians to follow. Are you struggling with scaling up-sells? It’s time to put the law of reciprocity to work.
From implementing a simplified mission to establishing a What-How-Why for each of your actors, this interview is full of tangible takeaways.
Disnify your business. Grab a copy of Vance’s book at deliverservicenow.com
Roll the credits. Co-Produced, Edited, and Mixed by Dylan Seals of Verbell.Ltd
The Boardroom Buzz: Grow, Sell, or Exit
Boardroom Buzz is the straight-talk playbook for owners who built their service businesses from the crawlspace up and want to master the next move—whether that’s doubling down on growth or preparing for a life-changing exit.
Hosted by Jason & Jeremy Julio—“The Blue-Collar Twins” who turned a service-truck start-up into a multimillion-dollar success—and mentored by veteran deal-maker Paul Giannamore, the show turns boardroom finance into stories you’d swap over a tailgate. Expect 40-minute deep-dives that unwrap one real transaction and one valuation lever you can pull today, plus quick “Market Pulse” riffs that flag shifts every operator should watch.
If you’re a majority or significant-minority owner eyeing the $5 M–$100 M revenue range, tune in for gritty war stories, step-by-step tactics, and the confidence to choose your own endgame. New episodes every Thursday. Presented by POTOMAC M&A.