Episode 181 — Discipline for Long-Term Value Creation in Commercial & Residential with Drew Fenn

In this week's episode of The Boardroom, hosts Patrick Baldwin and Nick Bartolo are joined by Drew Fenn, President of Fenn Termite & Pest Control in Southern California with a focus on commercial and residential customers. They delve into the critical role of discipline and focus in growing a business. Drew emphasizes the necessity of deeply understanding your business and adhering to your core competencies without getting sidetracked by external influences. Maintaining a sharp focus on profitability and operational efficiency, while staying true to what you do best, sets the foundation for lasting success. How can companies preserve this level of discipline and focus while expanding to new regions? 

Drew shares his strategies for nurturing long-term customer relationships, particularly with commercial customers. By maintaining contract flexibility and consistently delivering high-quality service, Fenn Termite & Pest Control built strong trust and loyalty with their clients. Drew emphasizes the importance of clear operational procedures and well-trained staff to navigate uncertain economic periods while effectively and efficiently meeting diverse customer needs. Embracing these challenges transforms short-term engagements into lasting partnerships. What steps can businesses take to ensure their teams are equipped to maintain high service standards and adapt to changing customer needs?

Audio mixing and editing by www.verbell.ltd.