MSPs in 2025: From "Break-Fix to Business Advisor" - With Nigel Moore
- S1E1
- 32:27
- May 21st 2025
Welcome to the first episode of the MSP Security Playbook, brought to you by Heimdal Security — the unified, AI-powered cybersecurity solutions provider.
This show is designed to help managed service providers (MSPs) cut through the noise, streamline operations, and grow more profitable security businesses.
In this episode, host Jacob Hazelbaker sits down with none other than Nigel Moore, founder of The Tech Tribe, to discuss the evolving role of MSPs in a rapidly transforming digital world. With over 20 years of experience, Nigel shares hard-won insights into the challenges and opportunities MSPs face today—from shifting beyond break-fix to strategic advisory, to leveraging AI, to developing the soft skills that matter most.
If you enjoyed this episode, make sure to follow MSP Security Playbook on your favorite podcast app, leave us a review, and share it with a fellow MSP who needs to hear this.
Got a question for the MSP Hot Seat or a topic you want covered? Drop us a line — we’d love to hear from you.
Chapter Markers:
(02:17) Threat Briefing: Why routers are becoming security liabilities
(06:32) Meet Nigel Moore
(07:07) Then & Now: How the MSP industry has changed (and hasn’t)
(13:39) MSP Identity Crisis: How to evolve your mindset as a founder
(17:28) The AI Opportunity: Consulting, continuity, and becoming a business enabler
(25:08) Future-Proofing Your MSP: Building a leadership mindset and success roadmap
(27:22) Play-by-Play: Jacob reflects on his conversation with Nigel Moore
(28:32) MSP Hot Seat: Transitioning from IT support to consulting
Useful Links:
Connect with Nigel Moore on LinkedIn
Visit The Tech Tribe Website
Explore Heimdal’s platform at heimdalsecurity.com
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam connect via LinkedIn
The MSP Security Playbook | A Podcast from Heimdal
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you're evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com