Missed Patient Calls? How Adit AI Can Help | Josh Gosnell

What happens when a patient calls your practice and nobody can answer?

In this episode of the Nifty Thrifty Dentists Podcast, I welcome back Josh Gosnell, Vice President of Revenue at Adit, to talk about missed calls, patient follow-up, and practical ways AI can support a busy dental team.

I share what happened when I needed to replace an AC unit in Texas and couldn't get someone on the phone. The company that answered got my business. Texas heat doesn't leave much room for phone tag. 😂 It's a useful reminder to think about the patient who's ready to schedule and needs someone to help them take that next step.

Josh explains how Adit's AI Call Intelligence helps practices understand what happened on a call, whether a patient booked, and what still needs attention. We also discuss how AI Front Desk can help with after-hours calls, daytime overflow, and scheduling requests, giving the team more room to focus on patients.

In this episode, we explore:

• Why AI should solve a real problem in your practice

• How Adit grew from dental marketing into a patient communication platform

• The difference between AI Call Intelligence and AI Front Desk

• What happens after a missed call and how to track the follow-up

• Finding patients who wanted an appointment but never booked

• How automated tasks can help the team track unresolved questions

• Supporting the patient on the phone and the patient standing in front of you

• Bringing your team into the conversation about AI support

• Josh's preview of AI Recare, described as coming soon in the recording

Learn more about Josh and Adit:

Website: https://adit.com/

This episode is sponsored by Adit.

Exclusive offer for Nifty Thrifty Dentists members:

• Receive a $150 Amazon gift card for completing a demo.

• Sign up for an Adit package and receive free phone hardware plus VoIP service free for life.

Learn more and ask for the Nifty Thrifty member offer: https://adit.com/nifty