We live in a world where more often than not communicating is done in every which way except for the phone.
When experiencing issues with either clients or team members, VAs are often surprised that our very first piece of advice to them is …. ‘pick up the phone – you really need to talk to them.’
We’re so used to using Email, FB Messenger, Trello, Slack, Asana (and all the other online comms tools) that we’ve forgotten that the quickest and most nurturing way to solve issues with anyone is to pick up the phone and have an actual conversation.
Those VAs relying solely on written correspondence run the risk of things getting lost in translation. And no amount of emojis will ever replace the care and understanding your voice can portray.
It’s time to stop hiding behind the keyboard when issues arise. Just pick up the phone!
In this episode you’ll learn:
- Why you always benefit from a personal touch.
- How best to rectify an unhappy client situation.
- How to stand out amongst all the other VAs out there.
Sam + Jo xoxo
The Sam + Jo VA Show
THE must listen-to podcast for Virtual Assistants around the globe!
Having both independently grown and managed successful VA businesses for 16+ years combined, VA coaches Jo Jensen and Sam Browne joined forces in 2019 to help other VAs specialise, systemise, and scale their very own businesses with confidence.
No matter where you are in your VA journey, whether you're just starting out or you've been in the biz for a while, The Sam + Jo VA Show podcast provides you the best insights, ideas and strategies so you too can grow a thriving, work-from-home, virtual business.
Learn from those that have not only been there, but they've done it (and continue to do it) successfully!
Looking for more clarity on how to scale your business? Access the best virtual assistant training & coaching at The VA Foundry