Process Triage and Believables

In this episode, Rosie Rosenberger, the founder of Process Triage, and Derrick discuss how Rosie's approach to process improvement differs from traditional methods like Six Sigma. Rosie explains how her methodology, called triage, focuses on building teams, enhancing situational awareness, and addressing pain points effectively. They delve into the importance of engaging frontline employees and "believables" in the process improvement journey, highlighting the power of collaboration and hands-on problem-solving.

The conversation delves into the emotional aspect of process improvement, with Rosie sharing how triaging sessions can evoke strong emotions in participants, especially when long-standing issues are finally addressed. They discuss the significance of setting clear process capability goals to guide improvement efforts and ensure alignment with organizational objectives. Rosie emphasizes the impact of triage in fostering team communication, problem-solving, and decision-making, ultimately leading to tangible results and positive outcomes for companies.

The hosts draw upon examples from their experiences to illustrate how triage can transform organizational processes and enhance performance. They touch on the role of executive sponsorship, the value of engaging frontline employees in process improvement, and the importance of fostering a culture of continuous improvement. The episode concludes with a discussion about the movie "Flaming Hot" and its relevance to the concept of empowering frontline employees to drive innovative solutions within organizations.

Overall, the episode provides a comprehensive overview of the benefits of utilizing Rosie's triage methodology in process improvement initiatives, emphasizing the importance of collaboration, communication, and goal alignment in driving organizational success.