Beautiful chaos, done right: Rosa’s Thai highlights
- S1E16
- 13:56
- December 18th 2025
Pressed for time? Here’s the condensed version.
In this episode's highlights, Jonny Bramwell, Regional Head of Operations at Rosa’s Thai, breaks down what operational excellence really looks like when you’re scaling fast - without losing heart, culture, or energy.
From rolling out Rosa’s Done Right across 46 locations to redefining success beyond the P&L, Jonny shares how clarity, language, and people-first leadership drive results.
You’ll hear:
>> Why giving GMs “the gift of time” changes everything
>> How Rosa’s Done Right created shared language across the business
>> Why peer-led coaching beats top-down audits
>> How guest sentiment and team retention outperform traditional metrics
>> What “beautiful chaos” means and why it’s core to the Rosa’s experience
Hosted by Conor Sheridan, CEO of Nory.
Connect with Jonny Bramwell on LinkedIn.
What's Cooking? | A Podcast from Nory
What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure.
Through honest conversations with industry leaders you’ll get practical insight into what’s working on the ground right now - from automation and AI to culture, data, and waste reduction. No fluff. No forecasts. Just the blueprint for better hospitality operations at scale.
New episodes every two weeks.