Blake Morgan: Customer experience. What else? artwork
eCommerce Growth Show

Blake Morgan: Customer experience. What else?

  • S1
  • 34:15
  • April 30th 2020

In this week’s episode of Growth Interviews, we invite you to join our podcast conversation with Blake Morgan, a leader in customer experience, a keynote speaker and customer experience futurist.

Blake is the author of two books: the bestseller "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" and "More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences."

She also contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. Furthermore, she is the host of “The Modern Customer Podcast” and the “Be Your Own Boss Podcast”.

The best takeaways:

  • Reasons for not offering a great customer experience - 06:16
  • Success vs failure in customer experience - 09:18
  • How to measure customer experience - 20:37
  • The painful truth behind what companies refuse to admit/don’t know about their customers - 25:20

Podcast Notes: Blake Morgan: Customer experience. What else?

All episode articles: Growth Interviews

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