Hospitality Marketing Show 309

Hello everyone and welcome to Hospitality Marketing the podcast, I am your host Loren Gray and this is episode #309 where each week we spend around 20 to 30 minutes sharing the most interesting tools, news, and techniques being used in marketing for the hospitality industry. We also do a quick recap of our weekly Live Video show “This Week in Hospitality Marketing” which also airs every Friday at 11:30 am Eastern US Time.. SO let's get started;

00:01 — Our tools for review this week are; https://qrsync.me/ https://joturl.com/

00:05— Our Technique this week is; "Just get it done, new (old) ways to create better efficiencies"

00:15— News and Show Review

CoHosts

Tim Peter

Adele Gutman

Edward StOnge

Show Notes

00:02 -- How do we respond to situations -- OODA Loop

00:16 -- A problem well defined is half solved.

00:22 -- Business is not a chess match but more like poker.

00:26 -- What do we think the fourth quarter demand will be like.

00:30 -- How to tackle the 'second wallet'.

00:33 -- "All models are wrong, some are useful" -- Tim

00:44 -- "'Don't get over your ski's' on rate" -- Ed

01:04 -- The review levels are about expectation versus delivery, it is not a service level score

01:19 -- What have been the topics on the Morning Clubhouse room

01:24 -- How anger is a part of our daily guest service

01:46 -- Show ends

Hotels will never be the same

   https://www.vox.com/the-goods/22543924/hotels-qr-codes-contactless-check-in-robots-chatbots-sanitation

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