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Interview with Shawn Soole LIVE on the Post Shift Podcast artwork
Hospitality Strategy Lab

Interview with Shawn Soole LIVE on the Post Shift Podcast

  • S1E9
  • 48:56
  • January 11th 2025

Join Shawn Soole and expert Jason Littrell as they delve into the intersections of hospitality and artificial intelligence in this engaging episode. Learn actionable insights and strategies to thrive in today’s evolving industry landscape.

  • Challenges faced by independent bars and restaurants.
  • Importance of automation and AI in staffing, HR systems, and review management.
  • The significance of implementing effective onboarding and continuous staff engagement practices.
  • Leveraging AI for reputation management, marketing integration, and operational efficiency.
  • Jason's advice on AI's potential, the critical first 100 days for new employees, and the art of listening.

00:00 AI in hospitality is today's podcast topic.

05:46 Uses AI for interview questions, simulating Sean Seul.

09:13 AI personalizes and automates feedback request responses.

12:46 Assign marketing-focused client contact; automate review management.

13:35 Utilize NPS surveys to improve customer feedback.

19:09 Focus on strategy and utilize free tools.

19:55 AI assists, but storytelling maintains emotional connection.

26:13 Automated HR systems manage onboarding and reminders.

29:10 Pool shrinking; career advancement needed in hospitality.

30:18 Innate service gene influences hospitality career choices.

33:29 Teamwork enables success beyond individual efforts.

39:34 Dead Rabbit surprises guests, boosting spending and partnerships.

43:13 Mindset evolves; past doesn't define future.

45:35 "My legacy is my son growing quickly."

48:05 Hospitality tech needs updating; sharing links soon.

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In this episode, I sit down with ‪@jasonlittrellofficial‬ of Kinetic Management Systems to chat about the rise of AI in the hospitality industry and how he shows clients how to implement it in their everyday for guest retention to staff on boarding. Really eye opening conversation about the future of AI in the hospitality space.


Independent bars, restaurants, customer engagement, AI, automation, Applebee's solutions, software as a service, business plans, HR systems, continuous recruiting, staff incentives, onboarding, staff retention, pandemic impact, career progression, reputation management, Google ratings, review responses, AI in hospitality, Dead Rabbit strategy, feedback systems, Jason Littrell, Kinetic Management Systems, AI tools, marketing integration, technology in bars. 

Hospitality Strategy Lab

Welcome to Hospitality Strategy Lab, the podcast where science meets service. Join host Jason Littrell as he dives into the cutting-edge world of hospitality with interviews from industry pioneers, tech innovators, and behavioral psychologists. Each episode explores how AI, automation, behavioral economics, and data-driven strategies can revolutionize guest experiences and drive repeat business. From practical tips to big-picture insights, we’re here to give you the strategies you need to stay ahead in this ever-evolving industry.

Whether you’re a bar owner, restaurant manager, or hospitality operator, this podcast is your playbook for creating habit-forming guest experiences and sustainable growth.

Tune in and transform the way you think about hospitality.

https://hospitalitystrategylab.com

https://kmsops.com

https://jlittrell.com

Jason Littrell avatar
Jason Littrell
Host

Jason Littrell is a world-class hospitality consultant, award-winning bartender, and founder of Hospitality Strategy Lab.

With years of experience working at renowned venues like Death & Co in Manhattan and advising top-tier hospitality brands, Jason has a deep understanding of what it takes to create unforgettable guest experiences and profitable bar programs.

As a pioneer in the use of AI, automation, and behavioral psychology in hospitality, he’s passionate about making advanced tactics accessible to operators who want to stay ahead in this fast-paced industry.

Through his podcast, Jason interviews industry leaders, tech innovators, and behavioral science experts, providing actionable insights and strategies to help you elevate your hospitality game.

Whether you’re a bar owner, restaurant manager, or hospitality operator, Jason’s engaging approach and wealth of knowledge make Hospitality Strategy Lab your go-to resource for mastering the art and science of exceptional service.

Ready to revolutionize your hospitality business? Tune in and learn from the best.