Join us when we speak Lynn Hunsaker. Lynn Hunsaker is Chief Customer Officer of ClearAction Continuum. Lynn is joining us today to talk about CS leaders as the stewards of customer value.

Lynn recently wrote an important article for My Customer talking about shrinkflation and skimpflation, and how during times of economic downturns many companies make the mistake of reducing the scope, content, and value of their products and services. Lynn shares insights about how this can harm your company, brand and customers. She also shares ideas about what you can do instead.

ABOUT LYNN HUNSAKER

Lynn Hunsaker is Chief Customer Officer of ClearAction Continuum. She led company-wide customer experience transformation for many years at B2B Fortune 250 firms Applied Materials and Sonoco Products. Starting out in the Strategic Planning department, her roles included VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality.

Lynn is a past CXPA Board member and she is a CXPA Recognized Training Provider, Certified Customer Experience Professional, Professional Certified Marketer, Certified Quality Manager, and Certified MBTI Practitioner. She is past president of Silicon Valley American Marketing Association and Bay Area Association for Psychological Type, and past co-chair of several CXPA committees. She was the first in the world to benchmark marketing operations practices, and she also designed the first ever global study of B2B customer experience practices, which she conducted for 5 years.

Lynn is author of 3 Kindle handbooks, including Innovating Superior Customer Experience and Metrics You Can Manage for Success. She is one of five recipients of CustomerThink's Hall of Fame Award. Lynn’s current passion, and life work repository, is the Experience Value Exchange subscription community, which she cofounded to help your extended CX team make CX a team sport across your company's non-customer-facing groups, for a 1-to-1 ratio between your brand promise and customers’ realities.

CONTACT LYNN HUNSAKER

CX Team Sport Awards: ClearAction.com/cx-team-sport-awards

Experience Value Exchange: ClearAction.com/team-sport

Experts’ CX+EX+PX MasterClass: ClearAction.com/leader

CX Playbook: ClearAction.com/customer-experience-faq

LinkedIn: LinkedIn.com/in/lynnhunsaker

Twitter: @clearaction

Facebook: Facebook.com/customerexperienceoptimization

CustomerThink: CustomerThink.com/author/clearaction

CONNECT WITH THE JASONS

Jason Noble on LinkedIn: https://www.linkedin.com/in/jasonnoble1/

Jason Whitehead on LinkedIn: https://www.linkedin.com/in/jasonwhitehead/

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