Great Customer Success leadership is about more than managing CSMs. It requires an operating model that helps customers achieve measurable value while supporting retention, expansion and sustainable SaaS growth.
In this episode, Jason Noble and Jason Whitehead explore the qualities strong CS leaders need, the challenges of leading global teams and how to develop future Customer Success leadership talent.
You’ll learn what companies should expect from modern CS leaders and how leadership affects customer outcomes and commercial performance.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.