Does Customer Success Mean Anything to Your Customers?
- 39:05
- September 30th 2020
Does Customer Success Mean Anything to your Customers? It should, but there's a good chance that it doesn't. We all know customer success is still a relatively new term and way of thinking for many but often misunderstood. This makes it all the more difficult to ensure everyone, including our customers understands what it is and what it means for them. Ultimately it is about their success, and we need them to help us understand what that success looks like. We've all seen examples where customer success is seen as another line of support or even as an extension of the sales team but this needs to change. Join us this month where we'll be discussing how to get your customers aligned with what customer success is all about and what it mean for them.
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.
ADDITIONAL RESOURCES
Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/
Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...
Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI
Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.