Why Customer Success Technology Cannot Fix a Weak Operating Model - with Adam Joseph
- E38
- 28:21
- December 10th 2020
Customer Success technology can improve visibility and scale but it cannot compensate for unclear strategy, weak processes or poor ownership.
Adam Joseph joins Jason Noble and Jason Whitehead to explore what CS platforms can and cannot solve.
You’ll learn how customer data, Voice of the Customer and technology can support a strong operating model and why the model must come before the tooling.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.