How Customer Success technology helps SaaS teams scale - with Adam Joseph
- E38
- 28:21
- December 10th 2020
Customer Success technology can help teams scale, but only when it supports the right operating model.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Adam Joseph, Head of Customer Success, EMEA at Gainsight, to explore how CS technology can help SaaS companies grow and scale their Customer Success programmes.
We cover:
- Why Customer Success technology matters
- How CS platforms help teams scale
- What technology can and cannot fix
- How better customer data improves decision-making
- Why Voice of the Customer matters in CS operations
- How technology supports retention, expansion and customer value
This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams who want technology to support scalable customer growth, not become another tool nobody uses.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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