How SaaS companies hire stronger Customer Success leaders - with Alan Fecamp
- E80
- 24:52
- November 29th 2022
Hiring the right Customer Success leader can have a major impact on retention, expansion and SaaS growth.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Alan Fecamp, Director in Zeren’s Commercial team, to explore the world of Customer Success recruitment.
Alan shares his perspective from more than 20 years in senior recruitment and executive search, with deep experience across UK, EMEA and US technology markets.
We cover:
- What SaaS companies should look for in Customer Success leaders
- How the CS talent market is changing
- Why investor-backed SaaS businesses need strong post-sale leadership
- What makes a great go-to-market hire
- How Sales, Customer Success and Operations hiring connects to growth
- Common mistakes companies make when recruiting CS leaders
This is a practical conversation for SaaS CEOs, founders, investors, CROs and CCOs who want to build stronger go-to-market and Customer Success teams.
Learn more about Zeren: https://www.zerenglobal.com/
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport.
Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.
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