Where Account Management Ends and Customer Success Begins - with Alex Raymond
- E104
- 41:08
- June 5th 2026
The boundary between Account Management and Customer Success is becoming increasingly unclear. Without defined ownership, customers experience duplication, gaps and competing commercial agendas.
Alex Raymond joins Jason Noble and Jason Whitehead to examine how the two functions are evolving.
You’ll learn where their responsibilities should differ, where they should collaborate and how both can align around customer retention and expansion.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.