Where Customer Success goes next - with Dan Steinman
- E39
- 34:00
- December 17th 2020
Customer Success has changed significantly over the last decade.
But the next phase may be even more important.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Dan Steinman, Chief Evangelist at Gainsight and one of the original voices in Customer Success, to explore where the discipline goes next.
Dan shares his perspective on how Customer Success has evolved, what leaders need to rethink and how SaaS companies can continue building stronger customer outcomes.
We cover:
- How Customer Success has evolved
- Where Customer Success goes next
- Why CS needs to keep proving its value
- How customer outcomes shape SaaS growth
- What leaders need to change as the discipline matures
- Why Customer Success remains critical to retention and expansion
This is a practical conversation for SaaS CEOs, CCOs, CROs and Customer Success leaders who want to understand how Customer Success is changing and what the next phase requires.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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