Why Customer Success Must Keep Proving Its Value - with Dan Steinman
- E39
- 34:00
- December 17th 2020
Customer Success has transformed SaaS but the function cannot rely on its past importance. It must continue to prove how it improves customer outcomes and commercial performance.
Dan Steinman joins Jason Noble and Jason Whitehead to explore the next stage of the discipline.
You’ll learn how CS has evolved, what leaders need to rethink and why measurable value remains critical to retention, expansion and future investment.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.