How Customer Success Operations Scales Retention and Growth - with Deborah Andrews
- E81
- 19:25
- December 6th 2022
Customer Success Operations gives post-sales teams the data, processes and structure needed to deliver a consistent customer experience at scale.
Deborah Andrews joins Jason Noble and Jason Whitehead to explain why CS Ops is no longer a back-office function.
You’ll learn how operational foundations and digital Customer Success improve visibility, prioritisation, retention, expansion and scalable customer engagement.
Connect with Deborah on LinkedIn
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.