Guest: Dickey Singh - Scaling Customer Success with Automation
- 24:17
- December 14th 2021
Join us with guest Dickey Singh, CEO & Co-Founder of Cast.app, a company focused on scaling customer success and post-sales.
Today we are talking with Dickey to learn how to scale Customer Success with Automation. We will explore new and emerging areas of automation, such as using advanced technology to offer on-demand, personalized automated business reviews. We discuss other opportunities, challenges, and implications for using automation tools to scale your CS reach and impact.
ABOUT DICKEY SINGH:
Dickey Singh is the CEO and cofounder of cast.app. Cast drives success, health, adoption, retention, and impactful outcomes for your customers and expansion revenue for you.
Previously, Dickey was the founder and CEO of two companies and earlier, he was SVP of product, CTO, or operator creating customer-facing products at several venture-backed companies serving Apple, Google, Salesforce, SAP, and other customers. He has ten patents and lives in the SF Bay area with his wife, twins, and an English Lab Elektra.
CONTACT DICKEY SINGH
LinkedIn: https://www.linkedin.com/in/dickey/
Visit Cast website: https://cast.app
Use Cast for free or Book a demo: https://cast.app/#GetStarted
ADDITIONAL RESOURCES
Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/
Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/
Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/
SPONSORED BY SUCCESS CHAIN!
The Jasons Take On is Sponsored by Success Chain!
Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at:
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.