How Better SaaS Onboarding Turns New Customers Into Loyal Champions - with Donna Weber
- E54
- 32:06
- July 6th 2021
Customer onboarding determines how quickly customers gain confidence, adopt the product and realise value.
Donna Weber joins Jason Noble and Jason Whitehead to explain why onboarding is different from implementation and how companies can create stronger programmes.
You’ll learn how to reduce time to value, improve adoption and turn new customers into loyal, growing advocates for the business.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth with the Jasons is a B2B SaaS podcast about how software companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial challenges behind sustainable SaaS growth: customer retention, expansion, churn, Net Revenue Retention (NRR), Customer Success strategy, customer value, go-to-market (GTM) alignment and AI.
Formerly The Jasons Take On.
Some episodes feature the two Jasons breaking down what they're seeing in the market. Others bring together SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what's actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory's sake.
Just practical thinking about how SaaS companies keep and grow customers.