How AI and Automation Can Scale Customer Success - with Eric Kades
- E43
- 37:18
- February 16th 2021
Customer Success teams need to reach more customers without losing relevance, trust or personalisation.
Eric Kades joins Jason Noble and Jason Whitehead to explore how AI and automation can extend CS engagement while preserving the human connection customers still need.
You’ll learn where automation adds value, which tasks should remain human-led and how technology can improve efficiency, adoption and customer outcomes.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.