Why Customer Success Leaders Must Rethink Onboarding, Value and Growth - with Jamie Bertasi
- E82
- 25:24
- August 18th 2026
Rising expectations around retention, onboarding and customer value are forcing SaaS leaders to rethink how their customer organisations work.
Jamie Bertasi joins Jason Noble and Jason Whitehead to explore the next stage of Customer Success leadership.
You’ll learn how stronger GTM alignment, better onboarding and clearer customer value can improve performance and what high-performing customer organisations do differently.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.