Why SaaS Leaders Need a Long-Term Strategy for Retention and Expansion - with Jay Nathan
- E88
- 43:42
- August 21st 2023
Durable SaaS growth is not created during one renewal cycle. It comes from a long-term operating model for customer value, retention and expansion.
Jay Nathan joins Jason Noble and Jason Whitehead to discuss playing the long game in Customer Success.
You’ll learn how post-sales strategy changes as companies scale and how leaders can balance short-term revenue pressure with stronger customer lifetime value.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.