How Strategic Customer Success Improves Retention and Expansion - with Jay Nathan
- E85
- 38:03
- March 23rd 2023
Strategic Customer Success is not defined by better meetings or more senior relationships. It helps customers make better decisions and achieve meaningful outcomes.
Jay Nathan joins Jason Noble and Jason Whitehead to explore strategic behaviour in post-sales teams.
You’ll learn how CS can move beyond activity and relationship management and create clearer customer value, retention and expansion.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.