Why Product and Customer Success Alignment Improves Retention and Growth - with Jennifer Chiang
- E91
- 27:05
- December 19th 2023
Product and Customer Success see different parts of the same customer problem. Weak alignment causes valuable customer insight to be lost or turned into unstructured noise.
Jennifer Chiang joins Jason Noble and Jason Whitehead to explore how the two functions can work together.
You’ll learn how to structure feedback, use analytics and make better product decisions around adoption, retention and customer value.
Connect with Jennifer Chiang on LinkedIn
Learn more: https://www.guidetocustomersuccess.com/
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.