Guest: Mike Sasaki - Customer Journey Mapping & Programatizing Customer Success
- 26:26
- March 9th 2021
In this episode, we are joined by Mike Sasaki, VP, Global Head of Customer Success & Support at Mitek. Mike shares his insights with customer journey mapping and how you can use a journey map to programatize high-impact customer success services.
About Mike Sasaki
Mike leads the Global Customer Success & Support organizations at Mitek - partnering with customers and partners to achieve their business objectives through optimal use of Mitek products.
Mitek's Global Customer Success and Support drives long-lasting relationships, and evangelizes the customer and partner perspective within Mitek. With over a decade of experience in SaaS/Customer Success (CallidusCloud and Oracle), Mike has worked with some of the largest brands around the globe.
Connect with Mike
Connect on LinkedIn: https://www.linkedin.com/in/sasakimike/
ADDITIONAL RESOURCES
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