What It Takes to Become a Chief Customer Officer - with Pat Phelan
- E86
- 26:09
- June 5th 2026
The Chief Customer Officer must align multiple post-sales functions while representing the customer at executive level.
Pat Phelan joins Jason Noble and Jason Whitehead to share his journey to becoming CCO at GoCardless.
You’ll learn how to build and scale global customer organisations and why Customer Success, Support, Onboarding and Account Management need a shared operating model.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.