How to Build Customer Success Around Measurable Outcomes - with Paul Henderson
- E33
- 43:10
- October 23rd 2020
Customer Success programmes often measure activity while leaving the customer’s business outcomes unclear.
Paul Henderson joins Jason Noble and Jason Whitehead to explain how technology companies can design outcome-based Customer Success programmes.
You’ll learn how to define meaningful outcomes, align teams around them and connect everyday CS work to customer value, retention and expansion across complex enterprise accounts.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.