Why Customer Success Still Struggles to Scale and Prove Value - with Philipp Wolf
- E64
- 29:44
- March 15th 2022
Customer Success has grown rapidly but many companies still lack a systematic way to scale it and demonstrate commercial impact.
Philipp Wolf joins Jason Noble and Jason Whitehead to discuss the state of the CS industry.
You’ll learn how customer data, product usage insight and CS platforms can improve prioritisation, retention and lifetime value and where technology still needs a stronger operating model.
Connect with Philipp on LinkedIn
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.