What SaaS leaders need to know about Customer Success now - with Philipp Wolf
- E64
- 29:44
- March 15th 2022
Customer Success has grown quickly, but many SaaS companies are still working out how to make it scalable, measurable and commercially valuable.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Philipp Wolf, CEO of Custify, to explore the state of the Customer Success industry and where it is heading.
We cover:
- How Customer Success is changing in B2B SaaS
- Why many companies still lack a systematic approach to CS
- How customer data can improve retention and lifetime value
- Why in-product usage insights matter
- How CS platforms can help teams scale
- What the future of Customer Success may look like
This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams who want to understand how the industry is evolving and what stronger Customer Success looks like.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport.
Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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