The future of Customer Success technology - with Prithwi Dasgupta
- E58
- 27:46
- August 10th 2021
Customer Success technology is evolving quickly.
AI, predictive analytics and better customer data are changing how CS teams understand risk, prioritise action and scale customer engagement.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Prithwi Dasgupta, CEO of SmartKarrot, to explore where Customer Success tools and technology are heading.
We cover:
- How Customer Success technology is changing
- Where AI can support CS teams
- How predictive analytics can improve prioritisation
- Why better customer data matters
- How technology can help scale Customer Success programmes
- How CS tools can support retention, engagement and customer value
This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams who want technology to help their teams work smarter, scale better and create more customer value.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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