How AI and Predictive Analytics Are Changing Customer Success - with Prithwi Dasgupta
- E58
- 27:46
- August 10th 2021
AI and predictive analytics are changing how Customer Success teams identify risk, prioritise action and manage growing customer portfolios.
Prithwi Dasgupta joins Jason Noble and Jason Whitehead to explore the future of Customer Success technology.
You’ll learn how better customer data supports prediction, where AI can improve efficiency and how technology can help CS teams scale engagement, retention and customer value.
Connect with Prithwi on LinkedIn
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.