Why investors care about Customer Success - with Rav Daliwal
- E44
- 45:33
- March 2nd 2021
Investors care about growth.
But they also care about whether that growth is durable.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Rav Daliwal to explore why venture capital and growth equity investors pay close attention to Customer Success.
Rav shares his perspective from building post-sales teams at Slack, Zendesk and Yammer, and advising venture-backed companies on go-to-market and post-sales strategy.
We cover:
- Why investors care about Customer Success
- How CS maturity affects investor confidence
- Why retention and expansion matter to SaaS valuation
- What venture-backed companies need to build as they scale
- How post-sales strategy influences growth quality
- What SaaS leaders should understand about investor expectations
This is a practical conversation for SaaS CEOs, founders, investors, CCOs and Customer Success leaders who want to understand how Customer Success affects growth, valuation and long-term business quality.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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