Why Investors Care About Customer Success, Retention and Expansion - with Rav Daliwal
- E44
- 45:33
- March 2nd 2021
Investors care not only about growth but about whether that growth is durable. Retention, expansion and post-sales maturity reveal the quality of a SaaS business.
Rav Daliwal joins Jason Noble and Jason Whitehead to explain how investors evaluate Customer Success.
You’ll learn how CS affects valuation, what venture-backed companies need as they scale and why customer value and NRR matter to investor confidence.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.