What is happening in the Customer Success talent market - with Rohan Tailor
- E90
- 29:53
- December 12th 2023
The Customer Success talent market has changed.
Roles are shifting. Expectations are higher. Companies are rethinking what they need from CS leaders and teams.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Rohan Tailor, principal consultant at ABR Talent, to explore what is happening in the Customer Success hiring market.
The conversation looks at how CS roles are changing, what companies are hiring for and what candidates need to understand about the market.
We cover:
- What is happening in the Customer Success talent market
- How CS roles and expectations are changing
- What SaaS companies are looking for when hiring
- How new CS positions are emerging
- What candidates need to do to stand out
- Why commercial awareness matters more in Customer Success roles
This is a practical conversation for Customer Success leaders, SaaS executives, hiring managers and CS professionals who want to understand how the CS talent market is evolving.
Connect with Rohan Tailor on LinkedIn
Learn more about ABR Talent: http://www.abrtalent.co.uk
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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