Why Customer Success Burnout Hurts People and Performance - with Ryan Johansen
- E83
- 35:53
- March 7th 2023
Customer Success can involve heavy workloads, emotional pressure and responsibility for problems the CSM cannot fully control.
Ryan Johansen joins Jason Noble and Jason Whitehead to discuss burnout and mental wellbeing in CS.
You’ll learn how workplace stress affects confidence and performance, how managers can recognise warning signs and why healthier teams ultimately create better customer outcomes.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.