Why Customer Success Must Become Everyone’s Job - with Sasi Yajamanyam
- E55
- 29:34
- July 13th 2021
Customer Success cannot deliver its full potential when it is treated as the responsibility of one department.
Sasi Yajamanyam joins Jason Noble and Jason Whitehead to explore how Customer Success has evolved and what next-generation CS may look like.
You’ll learn how company-wide ownership, at-scale programmes and stronger operating models help customers achieve value while supporting retention and growth.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.