How coaching builds resilience in SaaS teams - with Summie Yeung
- E97
- 28:43
- October 1st 2024
Resilience is not just a personal trait.
In SaaS, it is a leadership capability.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Summie Yeung to explore how coaching helps leaders and teams build resilience in fast-moving, high-pressure environments.
They discuss why resilience matters when teams are dealing with churn, market pressure, internal change, customer expectations and uncertainty.
The conversation also explores how coaching can help professionals build confidence, strengthen decision-making and lead without losing sight of who they are.
We cover:
- Why resilience matters in SaaS and Customer Success
- How coaching helps people respond to pressure
- Why identity and belonging affect leadership confidence
- How multicultural professionals can lead authentically
- What teams need when facing churn, change and uncertainty
- How stronger leaders create stronger customer outcomes
This is a practical episode for SaaS leaders, Customer Success teams and professionals who want to build resilience, confidence and clarity in their work.
Learn more about Summie at https://summieyeung.com.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.