What Skills Customer Success Teams Need for Specialist SaaS - with Szuyin Leow
- E34
- 24:19
- November 4th 2020
Specialist and technical SaaS products require a careful balance of Customer Success capability, product knowledge and industry expertise.
Szuyin Leow joins Jason Noble and Jason Whitehead to examine what companies should prioritise when building CS teams for complex markets.
You’ll learn when subject-matter expertise becomes essential, which skills can be developed and how the right combination supports adoption, credibility and retention.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.