Guest: Szuyin Leow - "Balancing Product, Customer Success, and Subject Matter Expertise in Your CS Staff"
- 24:19
- November 4th 2020
Come join The Jasons Take On… with our special guest, Szuyin Leow. Szuyin shares her experiences and insights around how to identify the skills required to deliver effective customer success services in niche industry.
About Szuyin Leow:
Szuyin is the Director of Customer Success at Logic Gate. She spearheaded the development, growth, and evolution of the customer success program in this highly specialized industry.
About Logic Gate
LogicGate is a leading provider of cloud-based solutions for automating governance, risk and compliance (GRC) processes. LogicGate empowers customers to transform disorganized risk and compliance operations into agile enterprise risk management programs, tailored to their business needs. For more information, visit LogicGate.com and follow LogicGate on LinkedIn and Twitter at @LogicGate.
ADDITIONAL RESOURCES
Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/
Learn more about Tri Tuns: https://trituns.com/
Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...
Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI
Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.