Guest: Vicky Kennedy - The Future of Customer Education
- 26:03
- March 12th 2024
In this episode of The Jasons Take On... we are joined by Vicky Kennedy, where Vicky talks to us about the future of customer education and her own journey into creating her company Echtus, a startup on a mission to revolutionize the way companies use education to achieve meaningful business results and disrupt the tradition legacy customer education space. And some of the challenges with customer education today and it’s evolution over the last 20 years.
ABOUT VICKY KENNEDY
Vicky Kennedy joined NYC’s tech industry in 2012, pivoting from a ten-year career in higher education. She soon found her way into Meta, where she merged her love of education with the fierceness and agility of tech, followed by Amazon, where she led the strategy and execution of the first global advertiser certification. She recently founded Echtus, a startup on a mission to revolutionize the way companies use education to achieve meaningful business results.
CONNECT WITH VICKY
LinkedIn: https://www.linkedin.com/in/vickykennedy/
Echtus: https://www.echtus.com
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team—it’s a cross-functional sport. Each week, hosts Jason Noble (London) and Jason Whitehead (U.S.) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results—not just slideware.
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