Why customer outcomes matter more than experience alone - with Dave Duke & Mat Sweezey
- E41
- 26:33
- January 27th 2021
Customer experience matters.
But experience alone is not the end goal.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Dave Duke and Mat Sweezey to explore the shift towards the performance economy, where customers judge vendors by the outcomes they help deliver.
They discuss why SaaS companies need to move beyond experience as the primary measure of success and focus more clearly on performance, business impact and shared outcomes.
We cover:
- Why customer outcomes matter more than experience alone
- What the performance economy means for SaaS businesses
- How customer experience supports outcomes
- Why shared success plans matter
- How live performance data can strengthen customer alignment
- What SaaS leaders need to change to prove value
This is a practical conversation for SaaS CEOs, CROs, CCOs, Customer Success leaders and customer experience teams who want to help customers achieve measurable outcomes, not just better interactions.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.