How To Measure the Impact of Customer Success?
- 33:31
- December 7th 2020
Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer happiness or loyalty or something very different. Figuring out how to measure customer success is super critical and it can have some specifics depending on your industry, your competition and of course your customers. NPS, CSAT, CES, LTV, churn, time to value, NRR, GRR and many more.
Join us this month and find out how to measure customer success, and which measurements work best for you and why.
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.
Read the Blog Article on Equivalent Metrics discussed in this episode: https://softwaresuccessblog.com/increase-customer-success-equivalent-metrics/
ADDITIONAL RESOURCES
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Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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