How to break into Customer Success - with Jared Orr
- E56
- 28:38
- July 20th 2021
Customer Success is a fast-growing career path, but there is no single route into the profession.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Jared Orr to explore his career journey into Customer Success and what others can learn from it.
Jared shares how he moved through sales operations, onboarding, implementation and sales before finding his way into Customer Success.
We cover:
- How to build a career in Customer Success
- Different routes into CS
- What career changers can learn from Jared’s journey
- Why community matters in Customer Success
- How to grow your skills and visibility
- What new CS professionals should focus on early
This is a practical conversation for Customer Success professionals, career changers and SaaS leaders interested in how people enter, grow and develop in CS.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.