The Bold Vision for Customer Success in 2020
- 35:09
- January 27th 2020
Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full value and more improvements are needed. So, what will you do to boldly lead and grow your CS program in 2020?
In this episode, The Jasons share our thoughts and vision for customer success. We talk about trends we noticed in 2019 and layout a bold vision for 2020.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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