Why Customer Success Leaders Must Move Beyond Activity and Relationships
- E21
- 35:09
- January 27th 2020
Customer Success cannot demonstrate its importance through meetings, activity and good relationships alone. Leaders increasingly expect measurable customer and commercial impact.
In this episode, Jason Noble and Jason Whitehead explore what CS leaders need to do as the function matures.
You’ll learn where Customer Success programmes commonly fall short, why bolder leadership matters and how CS can become more strategic, accountable and commercially relevant.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.