How Customer Success leaders can create more value
- E21
- 35:09
- January 27th 2020
Customer Success has matured, but many CS programmes still do not deliver their full value.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore what Customer Success leaders need to do next to build stronger, more valuable and more commercially relevant CS organisations.
They discuss the trends they were seeing across the market and the leadership shifts needed to move Customer Success beyond activity, relationships and good intentions.
We cover:
- Why Customer Success still needs to mature
- Where CS programmes often fall short
- How leaders can create more customer value
- Why bolder CS leadership matters
- What needs to change across teams and operating models
- How Customer Success can become more strategic and commercially relevant
This is a practical episode for SaaS CEOs, CCOs and Customer Success leaders who want CS to deliver more measurable value for customers and the business.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.