Building Customer Success with integration and channel partners
- E16
- 30:55
- October 15th 2019
Customers rarely experience your product in isolation.
They often work across multiple platforms, vendors, partners and Customer Success teams. That makes alignment harder, but more important.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore how SaaS companies can align Customer Success with integration partners, channel partners and other vendors involved in the customer’s wider value chain.
We cover:
- Why partner alignment matters in Customer Success
- How customers experience multiple vendors and CS teams
- Why integration partners affect customer outcomes
- How to reduce confusion across the customer journey
- How VARs and channel partners can support better CS delivery
- Why partner-led Customer Success protects brand reputation
This is a practical episode for SaaS CEOs, CCOs, Customer Success leaders, partner leaders and channel teams who want customers to achieve value across the full ecosystem, not just one product.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.