Customer Success as a Growth Engine artwork
Breakthrough SaaS Growth with The Jasons

Customer Success as a Growth Engine

  • 51:20
  • September 16th 2019

We all know that customer success is a rapidly growing area of focus for businesses and a growing industry in its own right. Your prospects and customers are facing a wide variety of customer success services, approaches, capabilities and price-points. The customer success services and your ability to deliver customer outcomes is the new competitive battleground for renewal and growth. This poses several new challenges for you from a sales, delivery and success perspective.

You need to figure out: • How do you develop and deliver fast, efficient, effective and scalable CS services that beat the competition?

• How do you market, bundle and sell CS services as a competitive differentiator that accelerates sales and growth?

Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

**Download our free "Software Buyer's Guide to Evaluating Vendor's Customer Success Services" and learn that questions you need to be prepared to answer during the sales process. https://trituns.co/SWBuyer

Read Jason Whitehead's article, "The Big Bold Future of SaaS Growth is Customer Success" https://trituns.co/BoldFutureSaaSGrowth Watch other episodes of The Jasons Take On... and register for upcoming live episodes at: https://thejasonstakeon.com/

Learn more about Tri Tuns at: https://trituns.com/

Join The Jasons Take On... group on Linkedin: https://trituns.co/TheJasonsLI

Breakthrough SaaS Growth with The Jasons

SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.

Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.

Subscribe and explore more at breakthroughsaasgrowth.com.