How to Build the Right Customer Success Technology Stack
- E8
- 42:49
- May 14th 2019
Customer Success technology should make it easier to understand customers, prioritise action and deliver value at scale. A disconnected stack can create more work without improving customer outcomes.
In this episode, Jason Noble and Jason Whitehead explore the role of CS platforms, onboarding tools, adoption data, product analytics and workflow technology.
You’ll learn what to consider when building a Customer Success technology stack that supports retention, expansion and scalable post-sales growth.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.