How Customer Success drives SaaS revenue
- E6
- 51:26
- April 20th 2019
Customer Success has a commercial role to play.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore the financial impact of Customer Success in SaaS businesses.
They discuss how effective Customer Success programmes can influence retention, expansion, customer lifetime value and overall revenue performance.
We cover:
- Why Customer Success has commercial impact
- How CS supports retention and expansion
- Why SaaS companies need to connect CS to financial performance
- How customer outcomes influence revenue
- What leaders should measure beyond activity
- Why Customer Success needs to prove business value
This is a practical episode for SaaS CEOs, CROs, CCOs, Customer Success leaders and finance teams who want Customer Success to become a clearer driver of revenue and growth.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport.
Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.
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