Why Change Management matters in Customer Success
- E29
- 29:27
- August 12th 2020
Buying software is the easy part.
Using it well usually means changing how people work.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore why Change Management matters in Customer Success and why SaaS companies need to help customers navigate the human and organisational side of adoption.
We cover:
- Why Change Management matters in SaaS
- How customer change affects adoption and value
- Why software implementation alone is not enough
- How CS teams can help customers manage change
- What individuals and organisations need to adopt new ways of working
- Why Change Management supports retention, expansion and growth
This is a practical episode for SaaS CEOs, CCOs, Customer Success leaders, onboarding teams and implementation teams who want customers to adopt change, realise value and succeed long term.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.