Is Customer Success a Professional Service?
- 27:26
- December 7th 2021
In this episode, we take a deep dive into the question, "Is Customer Success a Professional Service?”
There is still a wide variety of perspectives if customer success is a cost-center, a profit-center, a professional service, or something else entirely. In addition, many organizations struggle with deciding what level of service to give for free, and what, if anything, should include a fee.
Check out this episode to learn more about the considerations and implications for treating customer success as a professional service!
CONNECT WITH THE JASONS
Jason Noble on LinkedIn: https://www.linkedin.com/in/jasonnoble1/
Jason Whitehead on LinkedIn: https://www.linkedin.com/in/jasonwhitehead/
ADDITIONAL RESOURCES
- Follow "The Jasons Take On..." company page on LinkedIn
- Follow "The Jasons Take On..." on Twitter
- Read Jason Noble's Blog
- Read Jason Whitehead's Blog (on Success Chain)
Visit our webpage at https://thejasonstakeon.com/ to learn more about The Jasons Take On... and to contact us.
SPONSORED BY SUCCESS CHAIN!
The Jasons Take On is Sponsored by Success Chain!
Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at:
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.