How Product and Customer Success alignment improves SaaS growth - with Abby Hammer
- E19
- 38:32
- December 16th 2019
Product and Customer Success need to work from the same customer truth.
When they are aligned, SaaS companies can build better products, improve adoption and create stronger customer outcomes.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Abby Hammer, VP of Customer Success and Head of Product at ChurnZero, to explore why Product and Customer Success alignment matters.
We cover:
- Why Product and Customer Success alignment matters
- How CS can bring customer insight into product decisions
- Why product strategy needs real customer context
- How better alignment improves adoption and retention
- What Product and CS teams often get wrong
- How shared ownership creates stronger customer value
This is a practical conversation for SaaS CEOs, CCOs, product leaders and Customer Success leaders who want Product and CS working together around customer outcomes.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.