Why Product and Customer Success Need a Shared Customer Truth - with Abby Hammer
- E19
- 38:32
- December 16th 2019
Product and Customer Success often hold different pieces of the customer story. When those perspectives remain separated, product decisions lose context and CS teams struggle to influence adoption.
Abby Hammer joins Jason Noble and Jason Whitehead to explore how the two functions can work from a shared customer truth.
You’ll learn how to structure customer insight, improve product decisions and align both teams around adoption, retention and measurable customer outcomes.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.