
Guest: Dave Jackson! "Product-Led Customer Success"
- 38:55
- December 1st 2019
The topic of this episode is "Product-Led Customer Success".
Dave Jackson is a recognised expert in customer focused organisations and is a strong advocate for product-led customer success. He is CEO of TheCustomer.Co, which helps companies profitably win, satisfy, retainand grow their chosen customers better than the competition. In 2000 Dave founded and was CEO of Clicktools, one of the UK’s first SaaS companies.
ADDITIONAL RESOURCES:
Connect with Dave on LinkedIn: https://www.linkedin.com/in/davidjacksonuk Learn more about Dave and his work at The Customer.Co: https://thecustomer.co
FREE EBOOK ON PRODUCT-LED CUSTOMER SUCCESS Download Dave's insightful ebook on Product-Led Customer Success: https://thecustomer.co/2018/07/17/product-led-cs-ebook/
CONNECT WITH THE JASONS https://thejasonstakeon.com/
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.