How to Succeed in Your First Year in Customer Success - with Kellie Lucas
- E23
- 34:38
- March 30th 2020
The first year in Customer Success can determine how quickly someone builds confidence, credibility and the ability to influence customers.
Kellie Lucas joins Jason Noble and Jason Whitehead to share lessons from The Customer Success Pioneer.
You’ll learn what new CS professionals and leaders should prioritise, which early mistakes to avoid and how to connect daily work to customer outcomes and value.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.